Privacy Policy

1. Information We Collect

America's Garage Doors collects information to provide better services to our customers in Jacksonville Beach and throughout Duval County, Florida. We collect the following types of information:

• Personal identification information (name, email address, phone number, service address)
• Property information relevant to garage door services
• Service history, preferences, and garage door system details
• Payment information for billing purposes (processed through secure third-party processors)
• Communication preferences and marketing opt-ins
• Photos of garage door systems for service documentation
• Website usage data through cookies and analytics tools
• Vehicle information if parked in service area

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To schedule, provide, and document garage door services
• To communicate with you about appointments, service updates, and warranties
• To process payments, maintain billing records, and manage accounts
• To maintain service history for warranty claims and follow-up services
• To improve our services, customer experience, and safety protocols
• To send promotional materials, special offers, and maintenance reminders (with your consent)
• To comply with legal obligations, licensing requirements, and resolve disputes
• To verify licensing, insurance, and contractor credentials when required
• To conduct quality assurance and technician training

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• With service providers who assist in our operations (payment processors, scheduling systems, background check services)
• With manufacturers for warranty registration and claims processing
• With licensing authorities and insurance companies as required by law
• When required by law, subpoena, court order, or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers, employees, or the public
• In connection with a business transaction such as a merger, acquisition, or sale of assets
• With your explicit written consent for specific purposes

4. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS protocols)
• Secure storage systems with restricted access controls
• Regular security assessments and system updates
• Employee training on data protection and confidentiality practices
• Background checks for employees with access to customer data
• Secure disposal of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security and you provide information at your own risk.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain warranty records. Service records are typically retained for at least 7 years to support warranty claims and business operations. After the retention period, we will securely delete or anonymize your information.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site traffic, personalize content, and measure advertising effectiveness. Types of cookies we use include:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use our site
• Marketing cookies to deliver relevant advertisements
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality. We may use third-party services like Google Analytics, which have their own privacy policies.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to access and review the information we hold about you
• Right to request corrections to inaccurate or incomplete information
• Right to request deletion of your personal information (subject to legal and business requirements)
• Right to opt-out of marketing communications at any time
• Right to object to certain data processing activities
• Right to data portability (receive a copy of your data in a usable format)
• Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days. Note that we may need to retain certain information for legal compliance, warranty obligations, or legitimate business purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. Garage door service appointments require an adult (18+) to be present. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including manufacturer sites, payment processors, and review platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. Our privacy policy does not apply to information collected by third parties.

10. Florida Consumer Privacy Rights

As a Florida-based business, we comply with applicable Florida consumer protection laws. Florida residents have the right to know how their personal information is used and shared, and the right to request that their information not be sold or shared for certain purposes. We do not sell personal information to third parties.

11. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or direct mail about our services, special offers, and maintenance reminders. You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails, replying STOP to text messages, or contacting us directly. Opting out of marketing does not affect transactional or service-related communications.

12. Video and Photo Documentation

Our technicians may take photos or videos of your garage door system for service documentation, training purposes, warranty claims, or quality assurance. These images are stored securely and are not shared publicly without your consent. If you do not wish to have photos taken, please inform your technician.

13. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by email notification. Your continued use of our services after such changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this privacy policy, our data practices, or wish to exercise your privacy rights, please contact us: